Steamboat Poker Tables Frequently Asked Questions

Steamboat Tables
email us Book Mark Us

Home | Poker Table Showroom | Poker Rentals | Customiser

Poker Stuff | Custom Poker Cloth | Poker Decor | Contact

STEAMBOAT TABLES COMMITMENT TO DATA PRIVACY PROTECTION /

How do I order a customized poker table?
How fast will my table be built?
What are the differences between the various playing surfaces?
What exactly is our custom printed poker cloth?
Do you have a catalog?
Can I have a smaller table built?
Can I order a table without a racetrack or cup holders?
Are all the customization options shown on this website?
What are my payment options?
Do you ship internationally?
Do you offer a guarantee/warranty?
What are Steamboat Tables quality standards?
Can I cancel my order?
Can I change or add something to my order?
The question I have is not answered on this page. How can I speak with a representative?

HOW DO I ORDER A CUSTOM POKER TABLE?

After you've designed your poker table with our Interactive Customizer, you can place your order by speaking to a Steamboat Tables rep at 1.888.767.6550 or by emailing us at info@custompokertables.co.za. All orders require a 50% deposit at the time the order is placed, given that each table is built to your specifications and required materials are purchased immediately thereafter. The deposit will also secure a position in the manufacturing schedule. The remaining balance is due upon shipment/pick-up.

HOW FAST WILL MY TABLE BE BUILT?

Once all specifications and options are finalized and signed off by the customer (along with a 50% deposit), custom poker tables are generally completed in 4 to 6

WHAT ARE THE DIFFRENCES BETWEEN THE VARIOUS PLAYING SURFACES?

What are the differences between the various playing surfaces?
The playing surface you choose is simply a matter of personal preference. Although cards glide flawlessly across all of the playing surfaces we offer, there are differences in texture and feel.

WHAT EXACTLY IS OUR CUSTOM PRINTED POKER CLOTH?

Well, if you've ever been to a major casino or watch a televised poker tournament, you've seen it. Our poker cloth is 100% woven polyester. It is smooth and has a low, fine pile, exactly like in the casinos. It is thick, heavy, and very tightly woven, which in combination with the nylon composition gives it unparalleled durability and stain and spill-resistance. The cards glide along it very nicely and it feels great on the hands. It does not stretch over time. Most importantly, our printing process (dye-sublimation) actually dyes your custom logo right into the fabric. Unlike airbrushing or screen printing, the logo can never wear off the fabric. This is the exact same process and fabric used by major casinos everywhere. Why do they use this fabric to the exclusion of all others? Because it looks the best, plays the best, lasts the longest, and is the most economical long-term solution.

Want a poker table that's one big photograph? We can do that. Want a logo in the middle of the table and nothing else? We can do that, too. Your imagination -- and the applicable copyright laws -- are the only real limitations.

CAN I HAVE A SMALLER TABLE BUILT?

You can have your poker table fabricated any way you want as long as you supply us with dimensions, specifications, and options.

CAN I ORDER A TABLE WITHOUT A RACETRACK OR CUP HOLDERS?

Yes.

ARE ALL CUSTOMIZATION OPTION SHOWN ON THIS WEBSITE?

Most likely. Although our site is updated regularly, any new option(s) we receive for customization may not be posted immediately. If you want a certain option but do not see it on our site, please ask us about it.

WHAT ARE MY PAYMENT OPTIONS?


We accept MasterCard, Visa, American Express, and Discover thru PayPal®, cash, money orders, certified checks, and personal checks (allow 3-5 business days for clearance).

DO YOU SHIP INTERNATIONALLY?

At this time we do not ship custom poker tables internationally. Considering freight and customs charges, it just wouldn't be cost-effective for the customer. We do, however, ship poker table hardware & accessories internationally.

DO YOU OFFER A GUARANTEE/WARRANTY?

All Steamboat Tables poker tables are backed by our guarantee of 100% satisfaction. Our dedication to quality and customer service guarantees that you will be happy with your purchase. Custom ordered tables should be viewed as a final sale. In the rare instance that your poker table is delivered to you in a defective, damaged or incomplete condition, notify us within 10 days of delivery and we will repair or replace the damaged piece. Custom ordered tables, which are made to your specifications, can be cancelled within 48 hours of order but deposits are non-refundable. The only thing we can't guarantee is that your new custom Steamboat Tables table will help you win at your next poker game.

WHAT ARE STEAMBOAT TABLES QUALITY STANDARDS?

If you find lower prices somewhere else, you need to ask yourself:

What is the quality level of product I am getting?
What is the experience of the staff and company?
Are customer service reps available to answer questions?

In all areas you will find Steamboat Tables excels. Our customer service reps are here to answer any questions you may have. Our product quality is unsurpassed and is not compromised for any reason.

CAN I CANCEL MY ORDER?

You may cancel your order within 48 hours from when the initial 50% deposit is placed. In all cases of cancellation AFTER 48 hours, the initial 50% deposit is non-refundable. Custom poker tables are built to customer specifications and are just thatÑcustom. Your 50% deposit payment is a BINDING AGREEMENT TO COMPLETE YOUR CUSTOM POKER TABLE PURCHASE IN WHOLE. Any actions contrary to this agreement will be met with swift legal action.

CAN I CHANGE OR ADD SOMETHING TO MY ORDER?

If you decide to change and/or add something to your table customization, you must call us ASAP. Materials for building your table are immediately purchased after your deposit is received. Although there's usually a 24-hour "window of opportunity" for changes after you've signed off on your poker table's work order, we cannot stress enough the importance of making sure your order is correct when you place it.

MY QUESTION HAS NOT BEEN ANSWERED ON THIS PAGE. HOW CAN I SPEAK TO A REPRESENTATIVE?


You can speak with a Steamboat Tables rep by calling 1.888.767.6550 Monday thru Friday, 9am to 7pm. You can also email your question(s) to info@custompokertables.co.za. We normally answer all questions within 24 hours.

 
Top

Poker Table Showroom | Customise | Poker Accessories | Poker Rentals | Custom Poker Cloth | FAQ | Contact | Site Map